FAQ's and Policies

What is the expected shipping time for my order?

Shipping time is typically 3-5 business days. However, please be aware that depending on the order, it can take up to a week to craft the earrings. We appreciate your patience and understanding.

What should I consider during holidays?

During holiday seasons, delays should be expected. We strive to process orders as quickly as possible, but high demand and postal service delays may affect delivery times. Rest assured, we make every effort to minimize any disruptions.

Who is responsible for lost mail?

Unfortunately, we cannot take responsibility for lost mail. To ensure successful delivery, please inform us if you anticipate being out of town or foresee any impediments to receiving your package. We'll do our best to accommodate your needs.

What if my package is stolen?

We regret that we are not responsible for stolen packages. It's advisable to take necessary precautions and consider delivery options that provide added security, such as requiring a signature upon delivery.

What should I do if my item arrives broken or with missing pieces?

Your satisfaction is our priority. If your order arrives in less-than-excellent condition or is missing items, please let us know immediately. We are happy to send replacements if needed, but we must be notified within 2 weeks of the delivery date.

How do I inform you about my specific delivery circumstances?

If you will be out of town or foresee any issues with receiving your package, please notify us as soon as possible. This way, we can make necessary arrangements to accommodate your situation and ensure a smooth delivery process.

What is the refund policy?

​Refunds are issued in the form of in-store credit or replacements. If you encounter any issues with your order, please contact us, and we'll work to find the best solution to ensure your satisfaction.